di111's Privacy Policy
The security of your personal information is our highest priority. This policy explains in detail how di111 collects, uses, and keeps your information secure.
di111 ("we", "our", or "platform") takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect, how we use it, who we share it with, and how you can maintain control over your information. By using the di111 website or related services, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.
Data Collection — What Information We Collect
di111 may collect the following types of information from you. In each case, only the necessary information is collected.
1.1 Personally Identifiable Information
During account registration and verification, we may collect the following information:
- Full name (as per ID)
- Date of birth (for age verification — for users aged 21+ only)
- Mobile number
- Email address
- National ID or passport number (where applicable)
1.2 Financial & Transaction Information
Information collected when using our payment methods (bKash, Nagad, Rocket, Upay):
- Mobile banking number
- Transaction amount and time
- Deposit and withdrawal history
- Reference ID related to payment method
1.3 Technical & Device Information
Information collected automatically while using our platform:
- IP address
- Device type, operating system, and browser
- Cookies and session tokens
- Time spent on site and browsing activity
- Referral source (where you came from)
1.4 Gaming Activity Information
Information collected to improve your gaming experience and ensure responsible gaming:
- Type and duration of games played
- Bet amount and outcome
- Bonus usage history
- Gaming patterns and preferences
Purpose of Data Use
di111 uses collected information only for the purposes described below. We never use your information for unauthorized or unnecessary reasons.
- Account Management: To create, verify, and manage your account.
- Service Delivery: For gaming services, transaction processing, and bonus distribution.
- Customer Support: To resolve your questions or issues — through our 24/7 live chat and email support.
- Security Assurance: To detect and prevent fraud, and to keep data secure through SSL encryption.
- Responsible Gaming: To monitor your gaming behavior, identify problematic patterns, and provide necessary support.
- Platform Improvement: For analysis and research to improve the user experience.
- Legal Obligations: To comply with applicable laws and regulations.
- Communication: To send important updates, security notices, and relevant information.
Cookies & Tracking Technologies
di111 uses cookies and similar technologies to operate the website effectively. Cookies are small data files stored on your device.
Essential Cookies
Essential for the core functionality of the platform — used to maintain login sessions, security tokens, and language preferences.
Analytical Cookies
Used to understand how users interact with di111, which helps improve the platform.
Preference Cookies
To remember your personal preferences so you have a better experience on your next visit.
You can control or disable cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of the platform.
Data Sharing with Third Parties
di111 does not sell or commercially rent your personal information. We may share information in the limited circumstances described below:
- Payment Processors: With mobile banking service providers such as bKash, Nagad, Rocket, and Upay — only the information necessary to complete transactions.
- Technology Partners: Game software providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.) — limited information necessary to deliver the gaming experience.
- Security & Fraud Prevention Services: To maintain platform security and detect fraud.
- Legal Obligations: In cases of court orders, government directives, or legal requirements — limited strictly to what the law requires.
- Business Transfers: In the event of a company merger or acquisition, where privacy protections will continue to apply.
Before sharing information with any third party, we ensure they comply with appropriate data protection policies.
Data Security Measures
di111 uses industry-standard technologies and practices to keep your information secure. Our safe and reliable platform maintains the following layers of protection:
SSL Encryption
All data transmissions are secured through SSL/TLS encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems are always active.
Access Control
Only authorized personnel have limited access to the information they need.
Regular Audits
Regular system audits are conducted to identify security vulnerabilities.
No method of data transmission or storage on the internet is 100% secure. However, we use the most up-to-date technology to make every effort to protect your information.
Data Retention Period
di111 retains your personal information only for as long as it is needed to fulfill the purpose for which it was collected, or as required to meet legal obligations.
- Active Account: All relevant information is retained for the duration the account remains active.
- After Account Closure: Financial transaction records and identity verification information may be retained for a defined period as required by law.
- Technical Logs: Retained for a limited period for cybersecurity and fraud investigation purposes.
- Marketing Preferences: Until you withdraw your consent.
Once the defined retention period has passed, information is securely deleted or anonymized.
Your Rights Regarding Your Information
As a user of di111, you have the following rights over your personal information:
Right of Access
You can request a copy of the personal information di111 holds about you.
Right to Rectification
If any of your information is incorrect, you can request a correction. We will verify and update it promptly.
Right to Erasure
In certain circumstances you can request that your information be deleted — we will act on it if there is no legal obligation to retain it.
Right to Restrict Processing
You can object to the use of your information for specific purposes, such as directing us to stop sending you marketing communications.
Right to Data Portability
You can request your information in a structured, commonly used format.
Right to Withdraw Consent
You can withdraw your consent at any time for any data processing carried out on the basis of your consent.
To exercise these rights, contact our support team: [email protected] — we provide support in Bengali and English 24/7.
Protection of Minors' Information
di111 is strictly for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.
If we become aware that someone under the age of 21 has created an account, we will immediately close that account and delete all associated information. If you believe a minor is using our platform, please notify us at [email protected].
Third-Party Services & Software
The di111 platform uses services from gaming software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Ezugi, Microgaming, NetEnt) and payment processors. These third parties have their own privacy policies and manage data according to their own policies.
di111 is not responsible for the data practices of these third parties. We share only the minimum information necessary to provide the service and ensure that they maintain appropriate security measures.
Policy Changes & Updates
di111 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you via your registered email or through a notice on the platform.
Continued use of the platform after changes have been made will be taken to mean that you have accepted the revised policy. We therefore recommend checking this page regularly.
The "Last Updated" date at the top of this policy always indicates the most recent version.
Contact Us
If you have any questions, comments, or complaints about this Privacy Policy, or if you wish to exercise your rights regarding your information, please contact us:
- Email: [email protected]
- Live Chat: Available 24 hours, 7 days a week
- Language: Bengali & English
For more details about our responsible gaming and policies, visit the Responsible Gaming and Terms & Conditions pages.
Play safely at di111
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